Overview
Notifications are automated emails sent to your customers when something happens: a booking, a cancellation, a reminder, a subscription payment. They are managed from Notifications in the sidebar, which has two sub-sections: Templates, where you control the wording, and Settings, where you choose which emails you receive a copy of. How dates and times are written in every email is set once, under Settings → Notifications in the main Settings area.
Template classifications
There are three classifications of notification templates, each with a different role:
System templates
System templates are the built-in default messages provided by reservie. They cover all standard trigger types and are used automatically unless overridden. System templates cannot be edited or deleted — they are maintained by reservie.
You can view a system template to see its subject and body content, and you can disable a system template if you do not want that notification to be sent.
User-defined default templates
User-defined default templates override the system template for a given trigger type. When you create a user template and assign it to a trigger (e.g. “Event Booking”), it replaces the system template as the default message for that trigger.
There can only be one default user template per trigger type. If you create a user template for a trigger that already has a system template, the system template will show an Overridden badge indicating it is no longer in use.
Bespoke templates
Bespoke templates are not available for all trigger types, but where supported they allow you to create specific templates for particular scenarios. For example, you might create a bespoke “Event Booking” template with different wording for workshops, and then tell the system to use that template for specific events.
Bespoke templates are assigned to individual events or appointments rather than acting as a global default.
Trigger types
The following triggers are available for user-defined templates. Where bespoke templates are supported you can also write extra versions and attach them to particular classes or services.
| Trigger | When it fires | Bespoke |
|---|---|---|
| Registration | A customer registers for an account | No |
| Event Booking | A customer books a class | Yes, per class |
| Event Cancellation | A class booking is cancelled | No |
| Waiting List Availability | A place comes free on a date a customer is waiting for | Yes, per class |
| Pass Purchase | A customer buys a pass | No |
| Event Reminder (Virtual) | Before a virtual class starts. 2 hours by default; set per class in the class editor | Yes, per class |
| Event Reminder (Physical) | Before an in-person class starts. 2 hours by default; set per class in the class editor | Yes, per class |
| Appointment Booking | A customer books an appointment | Yes, per service |
| Appointment Reminder | Before an appointment starts. 2 hours by default; set per service | Yes, per service |
| Appointment Cancellation | An appointment is cancelled | Yes, per service |
Subscription, invoice, gift voucher, password reset and account deletion emails use system templates and are not overridden.
Next steps
- See Managing Notification Templates for how to create, edit, and manage templates.
- See Email Template Placeholders for a full list of dynamic placeholders.
- See Copy Settings for how to receive copies of notifications sent to customers.