Terms and Conditions
Legal Information
Registered Office
Reservie Ltd, company number 14747690 Exchange House, St Cross Lane, Newport, Isle of Wight, PO30 5BZ
Last Updated: 19 March 2026
Terms and Conditions
1. Introduction
1.1 This document presents the terms and conditions of use of reservie.net and associated sites (the “Sites”). Please read these terms carefully before using the Sites or registering for an account.
1.2 By registering for an account or using the Sites, you agree to be bound by these terms. If you do not agree to these terms, you must not use the Sites.
1.3 In these terms, “we”, “us” and “our” refer to Reservie Ltd. “You” and “your” refer to the person or entity using the Sites or registering for an account.
2. Contract
2.1 Your contract is with Reservie Ltd, company number 14747690 with registered offices at Exchange House, St Cross Lane, Newport, Isle of Wight, PO30 5BZ.
2.2 When we refer to “Checkout”, we mean the publicly accessible part of our site that is associated with a Client account.
2.3 The contract becomes binding upon completing registration with my.reservie.net. You will receive an email confirming your registration.
2.4 These terms apply to both business users and consumers. Where you are a consumer (an individual acting for purposes wholly or mainly outside your trade, business, craft, or profession), your statutory rights under the Consumer Rights Act 2015 are unaffected by these terms.
3. Your Right to Cancel (Consumers Only)
3.1 If you are a consumer, you have the right to cancel this contract within 14 days of the date on which the contract is formed (the “Cooling-Off Period”), without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
3.2 To exercise your right to cancel, you must inform us of your decision by a clear statement sent to hello@reservie.net or by writing to our registered office. You may use the model cancellation form set out below, but it is not obligatory.
3.3 Model Cancellation Form:
To: Reservie Ltd, Exchange House, St Cross Lane, Newport, Isle of Wight, PO30 5BZ / hello@reservie.net
I hereby give notice that I cancel my contract for the provision of the Reservie service.
Ordered on / received on: [DATE] Name of consumer: [NAME] Address of consumer: [ADDRESS] Signature of consumer (only if sent by post): [SIGNATURE] Date: [DATE]
3.4 If you cancel within the Cooling-Off Period, we will reimburse all payments received from you without undue delay and no later than 14 days after the day on which we are informed of your decision to cancel. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.
3.5 If you have requested that services begin during the Cooling-Off Period and you subsequently cancel, you will pay an amount proportionate to the services provided up to the point at which you notified us of your cancellation, compared with the full coverage of the contract.
4. Access to Our Sites
4.1 We aim to ensure the Sites are available at all times but do not guarantee uninterrupted access. We may withdraw or amend the Sites, and will endeavour to give you reasonable notice where practicable. We will not be liable for any unavailability of the Sites that is beyond our reasonable control.
4.2 Access to some or all site portions may be restricted to registered users.
4.3 You are responsible for ensuring that all persons accessing the Sites via your connection are aware of and comply with these terms.
5. Information About You
5.1 It is your responsibility to ensure that information you provide to us is kept up to date and accurate. We are not responsible for any issues arising from inaccurate information you have provided.
6. Cookie Management
6.1 Our Sites use cookies and similar tracking technologies. Some cookies are strictly necessary for the Sites to function. Other cookies (such as analytics and marketing cookies) are only placed with your prior consent, which you may give or withdraw at any time via our cookie consent tool.
6.2 For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy [LINK TO COOKIE POLICY].
6.3 Disabling strictly necessary cookies may impair the functionality of the Sites.
7. Licence to Use Our Sites
7.1 The company owns or licences all intellectual property rights in the Sites and the materials published on them, unless otherwise stated. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
7.2 Registration grants you a non-exclusive, non-transferable, revocable licence to access and use the services that the Sites provide, subject to these terms. Access to certain features may require payment of subscription fees.
8. Acceptable Use
8.1 Prohibited uses include activities that damage the Sites or impair their availability, and unlawful, fraudulent, or harmful activities.
8.2 Users must not distribute materials containing spyware, viruses, Trojans, worms, keystroke loggers, rootkits, or other malicious software.
8.3 Systematic automated data collection including scraping, mining, extraction, and harvesting requires our express written consent.
8.4 Unsolicited commercial communications via the Sites are prohibited.
8.5 Use of the Sites for marketing purposes requires our express written consent.
8.6 Third-party integrations require explicit account holder permission, with mandatory removal upon request.
8.7 Data management must comply with applicable data protection laws with explicit data owner consent.
8.8 Breaches of clauses 8.1 to 8.7 may constitute criminal offences under applicable law, including the Computer Misuse Act 1990 (as amended). The company may report breaches to the relevant law enforcement authorities and may disclose your identity to them. Your right to access the Sites will cease immediately upon any such violation.
9. User Generated Content
9.1 User content encompasses material submitted to the Sites including text, images, audio, video, and audio-visual materials.
9.2 You grant to us a worldwide, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content solely to the extent necessary to provide and promote the Sites and services. This licence continues for so long as your content remains on the Sites and will terminate upon deletion of your account, save that we may retain copies where reasonably necessary for legal, regulatory, or legitimate operational purposes.
9.3 User content must be lawful, must not infringe the rights of any third party, and must not be capable of giving rise to legal action against us or any third party.
9.4 Content that is the subject of existing or threatened legal proceedings or complaints must not be submitted.
9.5 The company reserves the right to edit or remove submitted materials at its discretion.
9.6 The company is under no obligation to monitor content submission or publication.
10. Restricted Access
10.1 The company reserves the right to restrict access to parts of the Sites. Where we restrict access to features you have paid for, we will provide reasonable notice and, where appropriate, a pro-rata refund.
11. Server Locations
11.1 Our primary services operate within the United Kingdom and/or the European Economic Area. We may use third-party service providers located outside the UK, provided that appropriate safeguards are in place in accordance with UK data protection law (see clause 22).
12. Subscriptions and Payments
12.1 Access to certain features may require payment of subscription fees. The following structures are available:
12.1.1 Monthly subscriptions, currently available in the UK only, payable via direct debit mandate.
12.1.2 Community subscriptions, which apply a fee per client transaction, payable via credit or debit card.
12.2 We will give you at least 30 days’ written notice of any changes to subscription fees. If you do not agree to a fee change, you may terminate your subscription before the new fee takes effect, and you will not be charged the increased rate. Continued use of the service after the new fees take effect constitutes acceptance of the revised fees.
12.3 All fees are stated exclusive of VAT unless otherwise indicated. VAT will be charged where applicable at the prevailing rate.
13. Linking to Our Site
13.1 Home page linking is permitted provided it is fair, legal, and does not damage our reputation or suggest any false association or endorsement by us.
13.2 The Sites must not be framed. Links are limited to the home page only. We reserve the right to withdraw linking permission without notice.
13.3 Event linking is permitted using our provided APIs.
14. Payments Concluded Through Our Site
14.1 Payments are exclusively processed and managed by third-party payment providers (currently Stripe and PayPal).
14.2 The company is not liable for costs, charges, or losses arising from the acts or omissions of third-party payment providers, except to the extent caused by our negligence.
14.3 Third-party providers are responsible for PCI compliance. No financial information is stored on our servers.
14.4 Users conducting financial transactions through the Sites with their customers are responsible for their own PCI compliance obligations.
15. Accuracy and Reliance
15.1 The company endeavours to ensure that the information on the Sites is correct but does not warrant its completeness or accuracy. We do not commit to updating the materials on the Sites.
15.2 The Sites are provided on an “as is” basis. To the extent permitted by law, we exclude all implied conditions, warranties, and representations relating to the Sites and their use. Nothing in this clause affects your statutory rights as a consumer under the Consumer Rights Act 2015.
15.3 Users are responsible for the accuracy of financial transactions they conduct using the Sites.
16. Limitations of Liability
16.1 Nothing in these terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979; (d) breach of any obligation arising under the Consumer Rights Act 2015 that cannot lawfully be excluded; or (e) any other liability that cannot be excluded or limited under applicable law.
16.2 Subject to clause 16.1, and if you are a business user:
16.2.1 We shall not be liable for any indirect, consequential, or special loss or damage however arising.
16.2.2 We shall not be liable for loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.
16.2.3 Our total aggregate liability to you in respect of all claims arising under or in connection with these terms shall not exceed the greater of: (a) the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim; or (b) £100.
16.3 Subject to clause 16.1, and if you are a consumer:
16.3.1 We are responsible for losses you suffer that are caused by us breaking these terms, provided those losses are a foreseeable result of our breach. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
16.3.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so, including liability for defective digital content under the Consumer Rights Act 2015.
16.4 We are not liable for losses arising from events outside our reasonable control (see clause 27, Force Majeure).
17. Indemnity (Business Users Only)
17.1 If you are a business user, you agree to indemnify and hold harmless the company against all reasonable losses, damages, costs, liabilities, and expenses (including reasonable legal fees) arising from your breach of these terms, provided that we give you prompt notice of any claim and reasonable assistance in its defence.
17.2 This clause does not apply to consumers.
18. Breaches of These Terms of Use
18.1 In the event of a breach of these terms, we may take such action as we deem reasonably appropriate, including suspending your access to the Sites, prohibiting you from accessing the Sites, blocking IP addresses, contacting your internet service provider, or commencing legal proceedings against you.
18.2 Where reasonably practicable, we will give you notice of any action we intend to take and an opportunity to remedy the breach, unless the breach is serious or continuing.
19. Variation
19.1 We may revise these terms from time to time. We will give you at least 30 days’ notice of any material changes by email to the address associated with your account.
19.2 If you do not agree to the revised terms, you may terminate your account before the changes take effect. Continued use of the Sites after the revised terms take effect constitutes your acceptance of those changes.
19.3 The current version of these terms will always be available on the Sites, with the date of the most recent revision clearly displayed.
20. Assignment
20.1 The company may transfer its rights and obligations under these terms to another organisation, provided that we give you at least 30 days’ written notice. If you object to the transfer, you may terminate your account before the transfer takes effect and receive a pro-rata refund of any prepaid fees.
20.2 You may not transfer, sub-contract, or otherwise deal with your rights and obligations under these terms without our prior written consent.
21. Severability
If any provision of these terms is found to be unlawful, void, or unenforceable, the remaining provisions shall continue in full force and effect. Where a provision is partially defective, it shall be deemed modified to the minimum extent necessary to make it enforceable, with the remainder of the provision continuing in effect.
22. Data Privacy and Cookie Policies
22.1 Both parties shall comply with all applicable requirements of Data Protection Legislation. For the purposes of these terms, “Data Protection Legislation” means the UK General Data Protection Regulation (the “UK GDPR”) as defined in section 3(10) of the Data Protection Act 2018 (as amended), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003, together with all applicable guidance and codes of practice issued by the Information Commissioner’s Office (“ICO”). Where the company also processes personal data of individuals located in the European Economic Area, references to Data Protection Legislation shall also include the EU General Data Protection Regulation ((EU) 2016/679).
22.2 In respect of personal data relating to your customers and clients that is processed through the Sites, you are the data controller and the company is the data processor.
22.3 You shall ensure that you have all necessary consents and notices in place to enable the lawful transfer of personal data to the company for the purposes of performing services under these terms.
22.4 Regarding personal data processed by the company on your behalf under these terms:
22.4.1 The company shall process personal data only on your documented instructions, unless required to do so by applicable law. Where applicable law requires processing, the company shall notify you promptly before processing, unless that law prohibits such notification.
22.4.2 The company shall ensure that all personnel who have access to personal data are subject to binding confidentiality obligations.
22.4.3 The company shall implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage, having regard to the state of technological development and the cost of implementation.
22.4.4 The company shall not transfer personal data outside the United Kingdom unless: (a) it has obtained your prior written consent; (b) appropriate safeguards are in place as required under UK data protection law, such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to EU Standard Contractual Clauses, or a relevant adequacy decision by the Secretary of State; and (c) the transfer complies with your reasonable instructions.
22.4.5 The company shall assist you, at your reasonable expense, in responding to data subject requests and in ensuring compliance with your obligations under Data Protection Legislation in respect of security, breach notifications, and data protection impact assessments.
22.4.6 The company shall notify you without undue delay upon becoming aware of a personal data breach.
22.4.7 Upon termination of these terms or upon your written instruction, the company shall delete or return all personal data to you (at your election) unless applicable law requires retention. The company shall confirm deletion in writing upon request.
22.4.8 The company shall make available to you all information reasonably necessary to demonstrate compliance with this clause 22, and shall allow for and contribute to audits, including inspections, conducted by you or a third-party auditor mandated by you, subject to reasonable notice and confidentiality obligations.
22.4.9 The company shall not engage a sub-processor without your prior written consent. The company shall inform you of any intended changes to sub-processors, giving you an opportunity to object. A current list of sub-processors is set out in our data privacy notice [LINK TO PRIVACY NOTICE]. If you reasonably object to a new sub-processor, and we are unable to provide the service without that sub-processor, either party may terminate the affected services on reasonable notice.
22.5 You acknowledge the data privacy notice and authorise the use of the sub-processors listed therein.
22.6 For details of how the company uses cookies and similar technologies, please see clause 6 and our Cookie Policy [LINK TO COOKIE POLICY].
22.7 You shall notify your customers and clients of cookie usage and any downloads that may occur when they access your Checkout.
22.8 The supervisory authority for data protection in the United Kingdom is the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (ico.org.uk).
23. Exclusion of Third Party Rights
A person who is not a party to these terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms. The exercise of any rights under these terms does not require the consent of any third party.
24. Termination
24.1 You may terminate this contract at any time by contacting us at hello@reservie.net and requesting account removal. Termination will take effect within a reasonable period of receiving your request.
24.2 In the event of your non-compliance with these terms, the company may terminate the contract by giving you written notice. Where the breach is capable of remedy, we will give you a reasonable opportunity to remedy the breach before termination takes effect, unless the breach is serious.
24.3 Upon termination, your right to use the Sites will cease immediately.
24.4 We may retain limited transactional data as required by applicable UK law (including HMRC requirements) for a period not exceeding seven years following termination. All other personal data will be handled in accordance with clause 22.4.7.
25. Terms of Service
25.1 The company aims for 24/7/365 availability but does not guarantee uninterrupted service. Scheduled maintenance and unplanned downtime may occur.
25.2 Service restoration will occur as promptly as reasonably practicable during outages or downtime.
25.3 Data is backed up regularly and stored securely. In the event of data corruption or loss, recovery will be attempted via the most recent available backup.
25.4 While we take reasonable steps to protect your data, we cannot guarantee that data will not be lost during outages, downtime, or maintenance. We recommend that you maintain your own backups of critical data.
25.5 Scheduled maintenance periods will be communicated via the support section of the Sites where reasonably practicable.
25.6 Support is provided via ticket submission. We target a response within two working days, though this is not guaranteed. Support covers the Reservie platform and its documented integrations only, and does not extend to third-party websites or services.
25.7 Integrated third-party service requirements may limit or constrain your usage, or temporarily prevent access, in order to ensure compliance with those services’ terms. You accept such limits.
25.8 Where the Sites connect to third-party services, you are responsible for reading and understanding the respective terms of use:
26. Complaints and Dispute Resolution
26.1 If you have a complaint about the Sites or our services, please contact us at hello@reservie.net or by writing to our registered office. We will acknowledge your complaint within 5 working days and aim to provide a substantive response within 14 working days.
26.2 We are not currently a member of an Alternative Dispute Resolution (ADR) scheme for the resolution of consumer disputes. However, if we are unable to resolve a complaint to your satisfaction, you may wish to consider using an ADR provider. Further information about ADR is available from the Citizens Advice Bureau (citizensadvice.org.uk) or from the Centre for Effective Dispute Resolution (cedr.com).
26.3 If you are a consumer located in Northern Ireland, you may also refer the dispute to the Consumer Council for Northern Ireland.
27. Force Majeure
27.1 Neither party shall be in breach of these terms or liable for any failure or delay in performing obligations where such failure or delay results from circumstances beyond that party’s reasonable control, including but not limited to: acts of God, fire, flood, or other natural disaster; epidemic or pandemic; terrorist attack, civil war, or civil commotion; government action, sanctions, or embargo; failure of public or private telecommunications networks; or power failure.
27.2 If a force majeure event continues for more than 60 consecutive days, either party may terminate the contract by giving 14 days’ written notice to the other party.
28. Entire Agreement
These terms, together with our privacy policy and cookie policy, constitute the entire agreement between you and us regarding your use of the Sites and supersede all previous agreements, understandings, and arrangements between us, whether written or oral.
29. Law and Jurisdiction
29.1 These terms of use are governed by and construed in accordance with the laws of England and Wales.
29.2 Any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also bring proceedings in the courts of the country in which you are resident.
Contact: hello@reservie.net Phone: 0330 133 78 89