Overview
Once Zoom is connected to your reservie account, you can create virtual events that automatically generate Zoom meetings. Customers receive the meeting details when they book and through reminder notifications.
Creating a virtual event
When creating or editing an event, the first step is to select the event type:
- Physical — An in-person event at a physical location
- Virtual — An online event hosted via Zoom
Select Virtual to create an event with automatic Zoom integration. The rest of the event setup follows the same steps as a physical event — see Creating and Editing Events for the full walkthrough.
How Zoom meetings are created
When you create a virtual event, reservie automatically creates a Zoom meeting for each scheduled date. The timing depends on the scheduling type:
| Scheduling type | When meetings are created |
|---|---|
| Manual dates | Meetings are created when you save the event |
| Weekly/Monthly | Meetings are created as each date is generated by the schedule |
Each meeting gets a unique Zoom meeting link, meeting ID, and passcode.
Sending Zoom details to customers
Zoom meeting details are sent to customers through your notification templates. You can include the following template keywords in your email notifications:
| Keyword | Output |
|---|---|
{meetinginvite} | The full Zoom meeting invite link |
{meetingid} | The Zoom meeting ID |
{meetingpasscode} | The Zoom meeting passcode |
These keywords can be added to:
- Purchase confirmation notifications — sent when a customer books an event
- Event reminder notifications — sent before the event starts
To configure notifications, go to Notifications in the sidebar menu and edit the relevant templates.
Tips
- Check your connection — If customers are not receiving Zoom details, verify that the Zoom connection is still active in the Integration Hub.
- One meeting per date — Each event date gets its own unique Zoom meeting, so attendees at different times receive different meeting links.
- Re-authorize if needed — If Zoom meetings stop being created, the connection may have expired. Use the Re-authorize option in the Integration Hub to refresh it.