Overview
Notifications are automated emails sent to your customers when specific events (triggers) occur — such as a booking confirmation, cancellation, or subscription payment. The notification system is accessed from Notifications in the sidebar menu, which has two sub-sections: Templates and Settings.
Template classifications
There are three classifications of notification templates, each with a different role:
System templates
System templates are the built-in default messages provided by reservie. They cover all standard trigger types and are used automatically unless overridden. System templates cannot be edited or deleted — they are maintained by reservie.
You can view a system template to see its subject and body content, and you can disable a system template if you do not want that notification to be sent.
User-defined default templates
User-defined default templates override the system template for a given trigger type. When you create a user template and assign it to a trigger (e.g. “Event Booking”), it replaces the system template as the default message for that trigger.
There can only be one default user template per trigger type. If you create a user template for a trigger that already has a system template, the system template will show an Overridden badge indicating it is no longer in use.
Bespoke templates
Bespoke templates are not available for all trigger types, but where supported they allow you to create specific templates for particular scenarios. For example, you might create a bespoke “Event Booking” template with different wording for workshops, and then tell the system to use that template for specific events.
Bespoke templates are assigned to individual events or appointments rather than acting as a global default.
Trigger types
The following trigger types are available for user-defined and bespoke templates:
| Trigger | When it fires |
|---|---|
| Registration | A customer registers for an account |
| Event Booking | A customer completes an event purchase |
| Event Cancellation | An event booking is cancelled |
| Waiting List Availability | A space becomes available for a customer on the waiting list |
| Pass Purchase | A customer purchases a pass |
| Event Reminder (Virtual) | 2 hours before a virtual event starts |
| Event Reminder (Physical) | 2 hours before a physical event starts |
| Appointment Booking | A customer books an appointment |
| Appointment Reminder | Before an appointment starts |
Additional system-level triggers exist for subscriptions, invoices, and password resets — these are managed through the system templates.
Next steps
- See Managing Notification Templates for how to create, edit, and manage templates.
- See Copy Settings for how to receive copies of notifications sent to customers.