What is a service?
A service defines what a facilitator offers to customers — for example, “Deep Tissue Massage”, “Sports Therapy”, or “Private Yoga Session”. Each service includes a description, buffer time, and one or more pricing options with different durations and prices.
Viewing services
Navigate to Services > Appointments and click the Manage tab. The Services section shows all existing services with their name, buffer time, and description.
Creating a service
Click Add Service to open the Service Editor. The editor guides you through five steps:
Step 1: Basic Information
| Field | Description |
|---|---|
| Service Name | The name customers will see (e.g. “Deep Tissue Massage”) |
| Description | A rich-text description of the service. This is shown to customers when they browse available services. You can use headings, bold, italic, lists, and links. |
| Buffer Time (minutes) | Time between appointments for cleanup or preparation. For example, a 15-minute buffer means the system will not allow a new appointment to start until 15 minutes after the previous one ends. |
Step 2: Pricing Options
Add one or more pricing options for the service. Each option has:
| Field | Description |
|---|---|
| Name | A label for this option (e.g. “30 minute massage”) |
| Duration (min) | How long the appointment lasts |
| Price | The cost in your configured currency |
Click Add Option to add each pricing option. You can add as many as you need — for example, 30-minute, 60-minute, and 90-minute options at different price points. When a customer books, they choose which option they want.
Step 3: Categories & Location
| Field | Description |
|---|---|
| Categories | Optionally assign the service to one or more categories for organisation |
| Location | Optionally assign a location where the service is delivered |
| Additional Terms & Conditions | Optionally attach terms and conditions that the customer must accept when booking |
Categories, locations, and terms are managed under Services > Categories, Services > Locations, and Services > Terms respectively.
Step 4: Notifications
Configure the email notifications sent to customers for this service:
| Field | Description |
|---|---|
| Booking Confirmation | The template sent when a customer books an appointment. Defaults to your company or system template. You can select a bespoke template if one has been created under Notifications. |
| Appointment Reminder | The template sent as a reminder before the appointment. You can also configure how many hours before the appointment the reminder is sent (default 2 hours, maximum 240 hours / 10 days). |
Step 5: Optional Settings
| Field | Description |
|---|---|
| Vouchers | Optionally attach discount vouchers that can be used with this service |
| Payment Rules | Optionally attach special payment rules for this service |
Click Create Service to save.
Editing and deleting services
Each service card on the Manage tab has Edit and Delete buttons:
- Edit — re-opens the Service Editor with all current values pre-filled.
- Delete — permanently removes the service. Existing bookings for this service are not affected, but no new bookings can be made.