What are appointments?
Appointments in reservie are typically one-to-one, in-person sessions between a facilitator and a customer — for example, a massage, a private yoga session, or a consultation. Unlike events (which are group-based), appointments are individual bookings tied to a specific facilitator’s availability.
The appointments section is found under Services > Appointments in the admin sidebar.
Key concepts
There are three building blocks you need to configure before you can start booking appointments:
Physical resources
A physical resource is a room or piece of equipment that a facilitator needs in order to deliver a service. For example, a therapy room or a treatment bed. Each resource has a capacity (how many concurrent bookings it can support) and a type (Room or Equipment).
Resources are optional — if your facilitators do not require a specific room or piece of equipment, you can skip this step.
See Managing Physical Resources for details.
Services
A service is what the facilitator offers — for example, “Deep Tissue Massage” or “Sports Therapy”. Each service has:
- A name and description
- A buffer time (minutes between appointments for cleanup or preparation)
- One or more pricing options, each with a duration and price (e.g. 30 minutes for £30, 60 minutes for £60)
- Optional category, location, terms, notifications, vouchers, and payment rules
See Managing Services for a full walkthrough of the service editor.
Facilitator schedules (availability)
A facilitator schedule defines when a facilitator is available to take bookings. You select a facilitator, set a date range, choose which days of the week they work, assign the services they offer, optionally assign a physical resource, and set a time range.
The system uses these schedules to determine which dates and time slots are available when booking an appointment.
See Facilitator Schedules for details.
How it all fits together
- Create physical resources (optional) — define any rooms or equipment needed.
- Create services — define what is offered, at what price and duration.
- Create facilitator schedules — define when each facilitator is available and for which services.
- Book appointments — use the calendar to book appointments for customers, selecting service, duration, date, time, facilitator, and payment method.
Once all three building blocks are in place, the system automatically calculates available slots based on the facilitator’s schedule, existing bookings, and buffer times.
The appointments page
The Appointments page has two tabs:
- Calendar — A visual calendar showing all booked appointments, colour-coded by facilitator. You can view by Month, Week, Day, or Agenda. A provider filter lets you show availability for specific facilitators. This is also where you add new appointments using the + Add Appointment button.
- Manage — The configuration hub where you create and edit physical resources, services, and facilitator schedules.
Next steps
- Managing Physical Resources — create rooms and equipment.
- Managing Services — define your service catalog.
- Facilitator Schedules — set up when facilitators are available.
- Booking Appointments — book and manage appointments from the calendar.