What the Customer Portal is
The Customer Portal is the website your customers use to manage their own bookings, passes, credits, gift vouchers, payment methods, and subscriptions. It’s separate from the admin area — your customers never sign in to admin, and you generally don’t spend time in the customer portal except to test the experience.
Where customers reach it
Each studio has its own customer portal at a unique reservie address chosen in admin Settings → Configuration:
https://<your-subdomain>.reservie.net
If your subdomain is acme-yoga, your customers visit https://acme-yoga.reservie.net. The portal is branded with the business logo uploaded under Settings → Configuration.
Deep-dive articles
For a complete walk-through of every page in the customer portal, see the dedicated Customer Portal category. It covers:
- Logging In, Creating an Account, and Resetting Your Password
- Dashboard — what customers see immediately after sign-in
- Managing Bookings, Live Streamed Classes, and Classes on Demand
- Credits, Passes, and Gift Vouchers
- Payment Methods, Subscriptions, and Invoices
- Account
Managing customers from admin
Use the Customers item in the admin sidebar to view profiles, booking history, and groups. See Customer Manager for details.