Customer Portal
Customise the booking experience for your customers.
15 articles
Customer Portal Overview
What the Customer Portal is, who it's for, and how customers reach it at your unique reservie address.
Logging In
How customers sign in to the customer portal, what happens on the login page, and how to troubleshoot common problems.
Creating an Account
How customers register for an account on the customer portal — the email-then-verify flow.
Resetting Your Password
The email-based password reset flow customers use when they've forgotten their password.
Dashboard
The first page a customer sees after signing in — upcoming bookings, active passes, recent videos, and event history at a glance.
Managing Bookings
Where customers view their upcoming bookings, see past history, manage appointments, and cancel bookings they no longer want.
Live Streamed Classes
Where customers find the join link, meeting ID, and password for any virtual class they have booked.
Classes on Demand
Where customers watch the Video on Demand content they've purchased or been given access to.
Credits
Where customers see the credit notes they hold, how much is left on each, and the voucher code to redeem them at checkout.
Passes
Where customers see the class passes they've bought, how many credits are left on each, and when each expires.
Gift Vouchers
Where customers see the gift vouchers they've received from others and the ones they've purchased to give as gifts.
Payment Methods
Where customers add, view, and remove the saved cards used for their bookings and subscription renewals.
Subscriptions
Where customers see their active and inactive memberships, view next payment dates, and cancel a subscription.
Invoices
Where customers find their billing history — past charges, dates, status, and downloadable receipts.
Account
Where customers edit their personal details — name, email, and mobile number — and save changes.