What the Customer Portal is
The Customer Portal is the website your customers use to manage their own bookings, passes, credits, gift vouchers, payment methods, subscriptions, and account details. It’s separate from the admin area (where you, the studio owner, run the business) — your customers never need to log in to admin, and you generally don’t spend time inside the customer portal except to test something.
Each studio gets its own customer portal at a unique reservie address that you choose in admin Settings → Configuration:
https://<your-subdomain>.reservie.net
For example, if your subdomain is acme-yoga, your customers visit https://acme-yoga.reservie.net to sign in. The portal is branded with the business logo you’ve uploaded under Settings → Configuration — the “Test Company” logo you’ll see in the screenshots throughout these articles is just the placeholder from a test studio, not a Reservie default.
Who uses it
- Customers booking your classes — to register, sign in, see their upcoming bookings, manage subscriptions, etc.
- Customers redeeming a gift voucher — vouchers issued to them appear here automatically.
- Customers watching video on demand — the Classes on Demand area links to the video library you’ve configured.
Customers can use the portal on any modern browser, on desktop or mobile.
What’s in this category
This series walks through every page in the customer portal. Use it to:
- Train front-of-house staff on what customers see
- Answer customer questions (“where do I find my passes?“)
- Test the booking experience before going live with a new feature
Getting in
Once signed in
- Dashboard
- Managing Bookings
- Live Streamed Classes
- Classes on Demand
- Credits
- Passes
- Gift Vouchers
- Payment Methods
- Subscriptions
- Invoices
- Account
How customers first arrive
There are two normal entry points:
- A direct link from your website / Instagram / email — most studios link to their reservie subdomain from their “Book a class” button.
- An automated email after their first interaction — for example, the confirmation email after a booking, or a welcome email after a gift voucher is sent.
Either way, the customer lands on the public schedule first, then signs in (or creates an account) the moment they try to book or buy something. The portal isn’t a wall — they don’t have to register before browsing.
Where to find your unique reservie address
In admin: Settings → Configuration → Unique reservie address. If you don’t have one set, customers will reach the portal at https://<your-default-subdomain>.reservie.net. Changing the subdomain after launch breaks any links you’ve already published, so pick one you’re happy to keep.